Effective Date: July 01, 2020
What personal information does April collect?
April only collects personal information that is necessary to assist us in providing our services to our clients. April collects personal information when you:
April generally collects personal information such as:
The types of personal information we collect from or about you will depend on the nature of your interactions with us.
In certain circumstances we may be authorised, required or permitted by law or a Court or Tribunal order to collect certain personal information about you. For example, we may need to collect your name, residential address, country of residence, date of birth, business name and directorship appointments (where applicable) and other types of personal information required by law, including but not limited to information required under the following:
For certain investors, April may also be required to collect and disclose certain personal information to the Australian Taxation Office ("ATO") in order to comply with the Foreign Account Tax Compliance Act (US) ("FATCA").
You do not have to provide us with your personal information but if you do not provide us with the personal information that we need, we may not be able to provide our services or assistance to you or our clients on your behalf and may not be able to process any application by you for investment in our funds or other products.
Why does April collect and use personal information?
April only collects, holds and uses personal information for the purpose for which it was provided (which will normally be obvious at the time of collection), a related purpose, or as authorised, permitted or required by law. Such purposes may include:
In addition to the purposes set out above, April may collect, use and disclose your personal information to inform you of products, services or offers of April, its related companies or commercial partners (such as the Australian Medical Association) which may be of interest to you. Where you are an investor in a fund or other product of April, this may include providing you with direct marketing information regarding the other funds or products of April or its related companies. If you do not wish to receive such material, you can opt out at any time.
We may also use personal information for related purposes that would be reasonably expected by you.
Who does April disclose personal information to?
We may disclose personal information to other parties to assist us to implement and administer investments and in order to facilitate the purpose for which the information was collected (or a related purpose). Such entities include:
We will not otherwise disclose any personal information unless we seek your consent or where such disclosure is legally authorised or required.
We do not disclose your personal information to other parties located outside of Australia.
How does April protect personal information?
Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.
We take a number of steps to protect any personal information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure. This includes but is not limited to the following security measures:
Personal information is held on secure servers or in storage located in controlled, access restricted environments. April’s employees are required to maintain the confidentiality of any personal information held by us.
Personal information may also, in certain circumstances, be held on behalf of April in hard copy or electronic forms by April’s service providers (such as offsite document storage providers, electronic data storage providers or registry service providers).
April enters into agreements with such service providers which impose confidentiality and privacy obligations on the service provider. However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.
Links to third party websites
We may use 'cookies' or other similar tracking technologies on our Website that assist us with tracking how our Website are used and the preferences of our Website visitors. Cookies are small files which store information on your computer, mobile phone or other internet device. They enable the entity that places the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. Cookies can be disabled through your internet browser, however some websites may not fully function the way they are supposed to if cookies are disabled.
Accessing and correcting your personal information
You have a right to request access to the personal information we hold about you. Where you make such a request, subject to certain legal exceptions we will provide you with to access personal information we hold about you. Where such an exception applies and we decide not to provide you with access to any personal information we hold about you, we will advise you of the reasons for our decision as soon as practical after you make the request.
If we are satisfied that any personal information we hold about you is inaccurate, incomplete, out of date, misleading or irrelevant (having regard to the purpose for which it is held) we will take such steps (if any) as are reasonable in the circumstances to correct that personal information. This may include notifying third parties to whom we have disclosed that personal information. If we do not agree that personal information we hold about you is inaccurate, incomplete, out of date, misleading or not relevant you may ask that we attach a statement to this effect to our record.
If you wish to access the personal information we hold about you or request correction of it, you should contact the team responsible for your file (for example our unit registry department) or our Compliance Manager using the contact details below.
How do we maintain the integrity of your personal information?
We take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we hold about you is accurate, complete and up-to-date, and that the personal information we use and disclose is accurate, complete, up-to-date and relevant (having regard to the purpose of the use or disclosure). However, we also rely on you to advise us of any changes to your personal information. You have a right to request the correction of any personal information we hold about you. Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update our records accordingly.
When we don’t need your personal information anymore we will delete, destroy or de-identify it. If you provide us with personal information that we have not requested (unsolicited personal information) we will, unless otherwise required or permitted by law, delete or destroy it as soon as possible after receiving it.
What do you need to do if you have a complaint?
We will refer your complaint to our Compliance Officer who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint and respond within a reasonable period of time.
We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Office of the Australian Information Commissioner ("OAIC") at email@example.com or by phone on 1300 363 992.
Access and complaints if you are in the EU
You also have in certain circumstances the right to request that the personal information that is collected from you is erased, its further processing is restricted, or to object to its further processing and the right to data portability. You can also ask that personal information provided by you to us is transmitted to another party. You may also withdraw your consent where it has been provided as a condition of our processing your information or object to the further processing of your personal information in certain circumstances.
If we refuse any request you make in relation to these rights, we will write to you to explain why and how you can make a complaint about our decision. To make a request in respect of these rights or to make a complaint, please contact us via the contact details below. You also have the right to lodge a complaint with a relevant data protection supervisory authority (for example in the place you reside or where you believe we breached your rights).
Address: Suite 606, 50 Holt Street, Surry Hills, NSW, 2010
Phone: (02) 9096 3618
Last updated: July 2020